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Fitbit Charge 2 inaccurate GPS distance

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‎07-28-2019 04:31 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-28-2019 04:31 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

I just ran a half marathon and my Fitbit charge 2 tracked 24.5km which is 3.4km more than a half marathon at 21.1km. This is a big discrepancy as it really threw out my time and training leading up to the race.  I thought GPS is supposed to be quite accurate? Has anyone had the same issue? 

 

 

Moderator edit: updated subject for clarity

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‎07-29-2019 12:20 - last edited on ‎03-21-2025 08:15 by Fitbit Moderator

‎07-29-2019 12:20 - last edited on ‎03-21-2025 08:15 by Fitbit Moderator

@Llin, welcome to the Fitbit Community! It's great to have you here!

Let me help you with your GPS distance calculation. Try these suggestions to improve the distance calculation when using the GPS on your phone. Additionally you can add your stride length to help in this matter.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-13-2019 15:29

In response to AlvaroFitbit

‎08-13-2019 15:29

This is BS.  The product used to work perfectly with the connected GPS feature.  It almost seems as if Fitbit is doing this on purpose.  Will not buy another device from Fitbit. 

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‎08-13-2019 16:18

In response to AlvaroFitbit

‎08-13-2019 16:18

I have tried all the troubleshooting before posting my first post.  Nothing has worked.  I now use another app that has a closer distance calculation to race courses.  

 

Very disappointed with fitbit considering the price paid for the watch.

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