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Fitbit Charge 2 isn't holding its charge

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‎07-14-2019 04:15 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-14-2019 04:15 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

All of a sudden my Fitbit charge 2 isn't holding its charge, 2 weeks ago it would be fine for 6 days to going flat in 2-3 days. Has this happened to anyone else & is there a fix for this?

 

 

Moderator edit: updated subject for clarity

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‎07-15-2019 07:59 - last edited on ‎01-23-2025 09:47 by Fitbit Moderator

‎07-15-2019 07:59 - last edited on ‎01-23-2025 09:47 by Fitbit Moderator

@TP74, welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not holding a charge. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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