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Fitbit Charge 2 losing charge after 2 hours

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‎07-19-2019 12:38 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-19-2019 12:38 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

My Fitbit loses its charge after 2 hours the past 3 days

 

 

Moderator edit: updated subject for clarity

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‎07-20-2019 10:20 - last edited on ‎03-21-2025 09:09 by Fitbit Moderator

‎07-20-2019 10:20 - last edited on ‎03-21-2025 09:09 by Fitbit Moderator

@Pawillia, welcome! It's good that the community is growing! 

Let me help you with your Charge 2 battery life. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-22-2019 18:05

In response to AlvaroFitbit

‎07-22-2019 18:05

Thank you for your suggestion. I tried cleaning it two times, plugging it in afterwards. It showed fully charged, but immediately started losing charge as soon as it was unplugged. Sooo....I looked closer and found that the back was cracked corner to corner!  Can that be replaced? Thanks for your help!PaulaSent from my Verizon, Samsung Galaxy smartphone
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‎07-22-2019 23:44

In response to Pawillia

‎07-22-2019 23:44

My Charge 2 is doing the same! I have tried all the troubleshooting tips but everytime I charge it, it turns off again after about 5-10 minutes! I think there may be a slight crack accross the HR sensor but I had no problems with that working, it just won't hold power. 

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