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Fitbit Charge 2 not auto recognising my exercise

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‎09-18-2019 07:13 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-18-2019 07:13 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

Hello, since Tuesday my Fitbit Charge 2 is not auto recognising my exercising. I have deleted the app, reinstalled it, turned quto recognise on and off and its still not working. Any ideas?

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‎09-19-2019 08:29 - last edited on ‎01-31-2025 09:57 by Fitbit Moderator

‎09-19-2019 08:29 - last edited on ‎01-31-2025 09:57 by Fitbit Moderator

@Danniig83 Welcome! It's great to see you around! 

Let me help you with your activity detection. Which activity are you doing and for how long? Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

Let me know how it goes.

Alvaro | Community Moderator

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‎09-19-2019 11:30

‎09-19-2019 11:30

Same here, happened 2 times this week. And it is a bit annoying, since I started walking home just to have the days counted.

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‎09-21-2019 01:55

In response to AlvaroFitbit

‎09-21-2019 01:55

I am having the same problem. I am walking pretty regularly and mostly use the same path. My walks were nicely auto-recognised until Wednesday. I walked the same path on Thursday and on Friday, with roughly the same time/effort as previously. It would be great if the Smart Track would pick them up as before.

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