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Fitbit Charge 2 not detected on setup

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‎02-24-2019 00:20 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-24-2019 00:20 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Recently my brother bought 2 Fitbit Charge 2 from a friend from US. It arrived yesterday I tried to setup it using the fitbit app on my iPhone 7 Plus. I already tried the troubleshooting method from fitbit site but no luck. My brother told me It's from a replacement which I don't understand.

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2 REPLIES 2

‎02-24-2019 09:24

‎02-24-2019 09:24

Were those trackers deleted from the original accounts? If not, you can't set them up.

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‎02-24-2019 11:42

In response to SunsetRunner

‎02-24-2019 11:42

I already contacted support but they want us to shipped both trackers for replacement.

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