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Fitbit Charge 2 not resetting after midnight

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‎09-10-2019 15:16 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-10-2019 15:16 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

I woke up this morning and I had already done 4432 steps. How is this possible. It hasn’t reset it’s self after midnight. How can I fix this problem. Also my sleeping information is different than what it has been for last 2 days. What’s going. Hope someone can help. 🤗

 

 

Moderator edit: updated subject for clarity

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‎09-11-2019 08:40 - last edited on ‎03-14-2025 11:24 by Fitbit Moderator

‎09-11-2019 08:40 - last edited on ‎03-14-2025 11:24 by Fitbit Moderator

@SandsNZ Welcome! It's nice to have you on board!

Let me help you with your Charge 2 not resetting at midnight. This may happen when there is a  change in timezone (due to travel or DST changes).  You can restart your device as this will help it reset the following midnight but it won’t remove the steps from the affected date. This may have also affected the sleep recording so check for the next sleep log to see how it behaved.

Let me know how it goes.

Alvaro | Community Moderator

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