Fitbit Charge 2 not syncing to phone

[K8Velvet]

Hi. I have not synced my charge 2 to my phone for quite a while and just tried it and it says’looking’. Any ideas please. 

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[AlvaroFitbit]

@K8Velvet Welcome! It's great to see you around! 

Sorry to hear that your Charge 2 isn't syncing with your phone and for the delay in my reply. Which phone are you using? Is it compatible? Did you try the suggestions @SteveH shared with you? These are the usual steps to follow to resolve the issue so I wanted to know if they worked for you.

I look forward to your reply.