Fitbit Charge 2 not syncing with Samsung A10

[Rollermum]

My phone wont sink with my phone,it sees it and gives me a code the serches then says try again, ive tried my brothrs tried with no success 

Moderator edit: updated subject for clarity

[SunsetRunner]

Maybe your phone is not on the list of Approved Devices.

[Rollermum]

I have a brand new Gaĺexy A 10

[SunsetRunner]

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@Rollermum wrote:

I have a brand new Gaĺexy A 10

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Which is not on the list of Approved Devices I referred you to.

[AlvaroFitbit]

@Rollermum A warm welcome to our Community!

Let me help you with your Charge 2 not syncing with your phone. As @SunsetRunner mentioned your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.

[mon17]

Same problem with Samsung A70. I have done all the steps..nothing works. It's also not on the supported list. Maybe time to ditch it.

[Rollermum]

Or ditch the fit bit

[mon17]

I have the A70, also not on the list. Cant find device...so frustrated.

[Ajl71]

I have a Samsung A10 and until last week I could  use my Charge 2 quite happily. Now it wont recognize my Charge 2 and I am unable to pair it with my phone.  What's going on?

[Mrskmp]

Mines the same @Ajl71 had my a10 4 weeks pair fine when I got phone. Wouldn't sync so followed everything already suggest to others now cant pair it.