Fitbit Charge 2 not syncing with my phone

[Nichola_Gaffney]

Not been able to sync my fit bit since Wednesday.  It tells me battery is low, it's full, and that it can't find my device. Have uninstalled and reinstalled the app twice. Any ideas ?????

Moderator edit: subject for clarity/label

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone/tablet/computer
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at:Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[WilsonFitbit]

Hello @Nichola_Gaffney. It's nice to see you around! @SteveH Thanks for your input and it's nice to see you around! 

@Nichola_Gaffney Thank you for the information and for the troubleshooting steps you've tried prior to posting. Adding to the post above, I also recommend making sure that your Fitbit device is still paired. 

If not, please add it back to your Fitbit account by following the steps in these help articles: How do I set up my Fitbit device?, Why can't I set up my Fitbit device?

On a side note, I've moved your post to the Other Charge Trackers board to keep our forums organized. 

Hope this helps.