Fitbit Charge 2 reminders to move not working

[Roz2]

My fit bit has stopped telling me to move at ten to the hour ?not sure how to change thanks .

Moderator edit: updated subject for clarity

[Odyssey13 · Accepted solution]

Hello and welcome to the forums @Roz2 

You can learn more about reminders to move in this article - click to go there

Let us know how things go for you.

[Roz2]

I haven’t been able o get into my fit bit since Wed I’ve tried everything . It says I need internet or ssl error any ideas ? Thanks

Sent from my iPhone

[Odyssey13]

@Roz2  how are you trying to connect - Android, iOS or Windows? The more we know, the better to assist you.

[Roz2]

Sorry I’m not too sure what that means ...I have an iPhone 6s and I’m connecting to my WiFi ..hope this helps thanks

Sent from my iPad

[LanuzaFitbit]

Welcome to the Forums @Roz2. Hello @Odyssey13.

@Odyssey13 Thanks for being around to help. @Roz2 Thanks for sharing all of those details on the matter.

@Roz2 I'd like to ask you some questions to better understand what is going on:

• Are you getting the error message on your phone or on your Fitbit?
• When do you get that error message? What are you trying to do when it shows up?

Look forward to your reply so that we can better understand how to proceed.

[Roz2]

Hello thanks for your message I only get these errors on my iPhone ..Can’t see anything on my phone ...except what’s on today steps stairs etc ...

[LanuzaFitbit]

Hello @Roz2.

Thanks for reaching out with those details.

If you do not mind, I'd like to ask you to share a screenshot of the error message.

In the meantime I'd recommend that you try to log out of your account, restart your iPhone and then log back into your account. That should help so that it starts loading properly once again.

Look forward to your reply. Let me know if there are any other questions.

[Roz2]

Just tried my phone to send you the error code and it has just com back on since last Tuesday .Ive looked twice today so great back on track .

Sent from my iPad

[LanuzaFitbit]

Hello @Roz2.

Those are some great news! Thanks for letting me know.

Glad to read that everything seems to be working correctly and that you can continue working towards your goals. 

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users.

Let me know if you have any further questions.