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Fitbit Charge 2 screen is frozen

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‎10-19-2021 19:35

‎10-19-2021 19:35

Screen displaying time, date and steps is frozen.  Tried to reset but didn’t work.

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‎10-27-2021 11:52

‎10-27-2021 11:52

Welcome to the Fitbit Community, @yualex617.

 

Thank you for trying to resolve the issue with your Fitbit Charge 2 before contacting us.

 

In addition to the restart, please try to change the clock face of your Tracker.

 

Whether you continue having difficulties, you can set up your Charge 2 as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1635360150134.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If the instructions shared above don't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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