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(Fitbit) Charge 2 vs (Samsung) Gear S3: frontier: the battle of wack

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So recently, my Fitbit charge 2 screen cracked for no reason at all. I literally put it in a charger, set it on a table, and in the morning, boom, crack like heck from top to bottom. Even though I would love to use it as before, the crack just kinda killed it for me (and I know I won't get it replaced, because many people that do have the paperwork for it don't, and I don't have the paperwork...). I really did not enjoy this so when there was a big sale, I bought the gear S3 frontier.

I had it for a couple of days, went on a run and enjoyed it a lot. But the heart rate sensor is just... out of bounds for any "mistakes" or "misreadings" caused by my skin tone / method of wearing / anything. When I looked at my sleep stats, I had HR of 47, okay, a little bit over normal but still okay, and then 185? Did I go for a run while sleeping? It reported this for like an hour or so... (yes, I did try all the troubleshooting I could find on the internet and yes it was multiple instances, sometimes the night, sometimes just sitting at my desk)

I dunno what is the point of this. I mean, I would like to pay a reasonable price for a product that works as it is supposed to... I'm posting this on both Fitbit and Samsung forums, just to see what anybody else says.

TLDR:

Fitbit charge 2:

A nice product, great for fitness tracking, but breaks itself due to a design flaw, the manufacturer seems to be doing nothing about this since there is the same problem with the charge 3.

Gear S3 frontier:

A nice smartwatch, but the sport tracking features are sub-par (but at least doesn't crack up when charging)

 

Both of these seem to be a well-known issue.

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Hello @jerocom welcome to the Community Forums, your post is appreciated.

 

Thank you for taking the time to share your thoughts and personal experience with the Fitbit Charge 2 and the Samsung Gear S3 Frontier, the review and feedback that was shared with us are really appreciated. Please take in consideration that we are always striving to improve the Fitbit experience with our products and services, therefore, the information that was shared with us is really appreciated. 

 

Since this is a hardware issue, meaning that there's no way for me to troubleshoot it, I'd like to let you know that I've contacted our Customer Support team on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox for their contact, they'll be in touch with you soon.

 

In the meantime they reach you out, let me know if you have any additional questions. 

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