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Fitbit Charge 2 won't hold a charge

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‎09-16-2019 06:55 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-16-2019 06:55 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

My fitbit charges for 10 minutes and says it is full. Then, 5 minutes later, it goes dead. Any suggestions? 

 

 

Moderator edit: updated subject for clarity

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‎09-17-2019 08:22 - last edited on ‎01-31-2025 10:46 by Fitbit Moderator

‎09-17-2019 08:22 - last edited on ‎01-31-2025 10:46 by Fitbit Moderator

@JayMO1985 Welcome! It's nice to have you on board!

Let me help you with your Charge 2 not holding its charge. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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