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Fitbit Charge 2 won't power on or reset.

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‎07-02-2019 11:14 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-02-2019 11:14 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

1. Plug in to charge and battery icon comes on and it vibrates

2. The green lights are on

3. Pressed the side button for the 10 seconds and it vibrates and shows the battery icon.

4. It will not show the firmware info.

5. Please help

 

 

Moderator edit: format

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4 REPLIES 4

‎07-03-2019 09:48

‎07-03-2019 09:48

@ScifiKooter Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting it. It seems that your device isn't charging so I suggest you try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-03-2019 18:23

In response to AlvaroFitbit

‎07-03-2019 18:23

I’ve had the same thing happen to my charge 2. I’ve tried the reset and get the Fitbit logo and rev but then it goes funky static like and nothing happens. I’ve left it on the charger but it never turns back on. 

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‎07-06-2019 08:12

In response to AlvaroFitbit

‎07-06-2019 08:12

I've cleaned the contacts and tried the reset and nothing works. The green lights flash when moved and the only icon that shows on the screen is a dead battery. It will not charge but it seems like it will not die either. I've left it unplugged for a week and when I grab it the lights start flashing again. It's been plugged in for the past week and still shows a dead battery.

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‎07-09-2019 08:43

In response to AlvaroFitbit

‎07-09-2019 08:43

@AlvaroFitbit wrote:

@ScifiKooter Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting it. It seems that your device isn't charging so I suggest you try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes.

I've cleaned the contacts and tried the reset and nothing works. The green lights flash when moved and the only icon that shows on the screen is a dead battery. It will not charge but it seems like it will not die either. I've left it unplugged for a week and when I grab it the lights start flashing again. It's been plugged in for the past week and still shows a dead battery.

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0 Votes