Fitbit Charge 3: Display not working and faulty heart rate monitoring

[vandana.rana02]

Hi There,

My fitbit charge display stopped working suddenly. I usually keep my fitbit on while taking shower. It never happened before but couple of days back the display stopped working.

I tried some troubleshooting by pressing the buttons, switching it on/off but that hasn't worked.

I thought of continue to use it as a band but it's giving wrong heart rate reading. Even if I am sitting, it's giving me a heart rate reading as if I am exercising.

Fitbit's are supposed to be water proof, I don't know why the screen has gone off and why the wrong readings.

Could anyone please suggest how I can get this problem fixed?

Thanks

[EdsonFitbit]

Welcome to the Fitbit Community @vandana.rana02.

Thank you for the information provided and for trying to resolve the issues with your Fitbit Charge 3 before contacting us.

In addition to the restart, please perform a long restart by doing the following:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether this doesn't help, please try to change the clock face by following these instructions.

Please let us know if you have any questions.

[vandana.rana02]

Thanks @EdsonFitbit  for responding.

I have tried it but my display is completely dead. I am not able to see anything on the screen.

Turning on and off hasn't work.

Could you please suggest what are the available options do I have? Can I send it to fitbit to have a look and repair?

I was not really expecting my watch to go dead like this. Water proof does mean that it should be able to stand a shower.

Please suggest.

Thanks!

[Iamata]

I have the same problem with mine. Waiting for response also. Thanks! 🙂

[Habs210]

Having same problem recently....it's intermittent and I never expose to water.  It will go dim and then not work at all, even when fully charged. Anyone know what the problem is?

[EdsonFitbit]

Thank you for visiting the Fitbit Community @Iamata @Habs210 @vandana.rana02.

Your time while following the troubleshooting steps provided above is highly appreciated. Thank you for the information provided. 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[vandana.rana02]

Thanks @EdsonFitbit ,

I chatted with support team, they helped. I am happy and getting a new watch which I will receive tomorrow.

The watch is dispatched from Netherlands, I hope I don't have to pay custom on it in UK as after Brexit something have changed.

Cheers!

[EdsonFitbit]

Thanks for your response @vandana.rana02.

I'm glad to hear that you'll receive a replacement Fitbit Charge 3, thanks for letting us know.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Have a nice day.

[Lisawlou73]

I have the same issue. I have rebooted, on into the settings turned heart rate off, waited and turned off, I have rebooted and still No heart rate monitor. Also, I left on charger overnight and never charges fully. Why?