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Fitbit Charge 3 Lines Appearing On The Display

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‎05-15-2021 14:27 - last edited on ‎05-17-2021 04:40 by Fitbit Moderator

‎05-15-2021 14:27 - last edited on ‎05-17-2021 04:40 by Fitbit Moderator

My device has not been clear to read for the last week, it has lines appearing through the text. Now, tonight it's started vibrating through every screen and I can't get it to stop. I've put it into its charger and done a reboot, but it has not helped. This is now the third device I've had that, as soon as the guarantee is up or, in this case about to be up, (12 months tomorrow since I received it), it breaks down. Please can anyone help?

 

 

Moderator edit: subject for clarity

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‎05-17-2021 04:48

‎05-17-2021 04:48

Hello @Worcestersauce3. Welcome to the community forums. 

 

I'm sorry for the inconvenience and thank you for the detailed information and for the steps you've followed. Since you've tried the restart recommended on this thread and the inconvenience has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. You can contact them through the link provided in the thread mentioned above, or you can click here to get connected. 

 

Also, make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can assist you from there. On a side note, take into consideration that replacement devices are provided for products that are within the warranty period. For products that are no longer under warranty a discount could be an available option but some conditions and requirements should be met. If you have questions about our warranty policy, please check: https://www.fitbit.com/global/us/legal/returns-and-warranty 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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