Fitbit Charge 3 - Progress Bar at Top of display stuck

[BinoiShah]

Hi All,

I just received a Charge 3, on syncing and updating the Charge 3 at the end I am now stuck with a white progress bar at the top.  I have tried to reset and changed display clocks but to no avail.  How can I get rid of this? 

Thanks,

Binoi

[AndreaFitbit]

Hi @BinoiShah! Welcome to the Fitbit Community. I apologize for the delayed response and will be glad to assist with your Charge 3 display inquiry. 

If the advise that you received didn't remove the line on your Charge 3 screen. Please try changing your Charge 3 clock face and  the long restart. 

Let me know how it goes and keep on visiting the forums. 

[BinoiShah]

Hi Andrea, 

Hope you are well.  Thanks for getting back to me.  I have tried both your suggestions as I had mentioned in my post.  I also in good faith tried this again as per your suggestion but no luck in getting rid of the solid white line.

Regards,

Binoi

[AndreaFitbit]

Thanks for getting back to us @BinoiShah. I'm very well thank you and hope that you're okay too. I appreciate you confirming that you have tried the recommended suggestions and trying them again. I realize this situation is difficult, but let's try and find a solution. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon.

Let me know how it goes and keep on visiting the forums.

[BinoiShah]

Hi Andrea,

thanks for the feedback.  Customer support have been crap and only asked me to perform the same actions that have been recommended in the forum and yourself.

its a shame that the issue cannot be resolved.  I may have to look at other brands rather then keep with FitBit.

Regards,

Binoi

[AndreaFitbit]

Thanks for getting back to us and for your comments @BinoiShah. We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here. I realize this situation is difficult, but let's try and find a solution. 

I was informed that our team is still assisting you. Please follow their instructions in order to get a solution for your inquiry.

Let me know how it goes and keep on visiting the forums.