Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[dilynn]

Thanks; followed the link and my Fitbit is working again.

[VickiDani]

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@suzuki1 wrote:
I found that another owner had had the same problem. It was recommended by someone else that through the App, the clock could be changed as a solution.
What a brilliant suggestion. I used the App to change the clock face and my Fitbit Charge 3’s screen works again!!
Not being a technical person, I have to ask why!??
Thanks for the Community help!

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Having been in the electronics, computer, and telecom industries for over 45 yrs since the US Navy , starting in '72, I can tell you this is likely to be found to be some sort of software issue/glitch in the Charge 3 program. Or possibly the firmware in the Charge 3 itself.
Hopefully the FitBit engineering team will find and correct this issue before the next automatic device update.

Vicki

[QueenOfAttolia]

Thank you so much ot worked !!! I was freaking out ... I got it for Christmas and it was working fine then I put it on the charger last night like I do every night and this morning when I went to get it .... it would buzz and the green light flickered but the screen wouldn't work i was historical this thing is a huge necessity when it comes to my work cuz we don't have clocks around and everything I do involves certain times and sceduals soooooo thank you do much !!!!!!

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@racingrn wrote:
Connect the fitbit to the charger then hold the button down (thru the hole) for 8 seconds. Then it came back on.


Sent from Outlook

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[Doberdawn]

Now this is the real solution. Cuz the other one just holding the button was doing nothing for mine. Thank you so much for sharing it.

[CMR54]

Glad it helped.

[MarreFitbit]

Hi @Nanasas, @bzamaria, @SunsetRunner, @kandiifuller, @suzuki1, @Nstokes77, @walshm, @dilynn,  ! I'm glad to hear that your tracker started working after changing the clock face. 

Hello @MgEug, @Krisils80, @Laurie-belle, @CMR54, @Rwby2010, @QueenOfAttolia, and @Doberdawn ! Thanks for sharing with us what you've done in order to sort this out. I'm sure this will help other users. Happy to hear you're back in business!

Welcome to the Community Forums @RugbyGunner, @EPMikeL, @Okuno311! Sorry to hear you've experienced these issues with your Charge 3 trackers. I went ahead and created a case for you with our Support team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Hello there @Nina100! I was about to create a support case on your behalf, but I saw that you contacted our Customer Support Team after posting. You're in good hands my friend! 

I'll be around if you need further assistance! 

[Brucie777]

My wife had this problem so I went on the phone and chose to change the clock face and this solved the problem instantly so if you're having this problem and the reset isn't working then try this 

Thanks hope this helps

[rowa]

Brilliant, thank you. This https://help.fitbit.com/articles/en_US/Help_article/1186 totally sorted my Charge 3 out. It was syncing to my iphone 6 and buzzing when the side was pressed but nothing showed on the screen. Probably not really relevant, but this could have happened whilst washing my hands and face at the gym, the stop watch was running at the same time. 

[drummerdude545]

My girlfriend had a similar problem with her Charge 3. The screen was black but it was otherwise functioning properly (tracking, notifications and syncing).

I contacted support and the solution for us was to change the clock face and sync the watch. It took 3 clock face switches to bring it back to working condition, but the device is now functioning perfectly fine again.

[Healthy2010]

Go to your fitbit app on your phone, select clock and change your clock face and it should work again. 

I help this will help🤗

[Larkster]

(never mind ... got it to come back on 😉

[Healthy2010]

Did you try changing on your cell phone app. Go to clock face and to different clock.I help this works for you 🙂

Sent from Yahoo Mail on Android

[Nattie777]

Thanks a lot! 

[suzuki1]

Thank you for your advice. Changing the clock face has worked!

Sent from my iPhone

[Peg56789]

Thanks so much for this link.  It's now working again!

[MsFlare69]

Thank you for the link ! Quickest and easiest fix to the problem for me!  

[suzuki1]

My first Fitbit Charge 3 did the same-the screen went black.I took it back to the store where it was bought(with receipt of course) and it was replaced-no fuss.

Sent from my iPhone

[Aspergirl]

Just plug it in to charge and let it sit for a few days. This worked for me.

[MarreFitbit]

Hi guys @Brucie777, @rowa, @drummerdude545, @Larkster, @suzuki1 , @Nattie777, @Peg56789, @MsFlare69, and @Aspergirl ! I'm glad to hear that you all are back on track after restarting or changing the clock face on your Charge 3 trackers! 

Thanks a lot for all your help my friend @Healthy2010! 

Keep me posted if you need further help!

[cecypdel]

How long is a whole?

My finger is hurting from holding so long