Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[DR226]

Hi! I contacted FitBit about this problem. I had no success pressing the button and holding it or putting it on the charger and trying to restart it. FitBit support had me go in and change my clock face. That did it for me. Once I chose the clock face in the settings of the FitBit app, it synced with my FitBit and reset the screen. 

[Nycfinezz1025]

When I reset the charge 3 smiley face came on but no buzzing

[blkpanther]

Hi, I never had this problem  but try tapping the watch icon on your Fitbit app,  then go to general notifications  and see if your watch is set to always vibrate.  If that dont work call tech, support or we can try something else.

Good luck

[Sli1106]

It worked.   Thsnk you!Sent from my Verizon, Samsung Galaxy smartphone

[blkpanther]

It's hard to tell if you got your Fitbit fixed. I forgot to charge my Fitbit and the screen went black, and I was frustrated. 

I hope this fix works for you.

Your Fitbit must be charged and synced with your phone or computer. 

Plug in your clip to the wall socket and place you watch into the clip. Now squeeze the watch for 10 or more seconds on the side of the clip while the watch is still in the clip.

Good luck

[Nycfinezz1025]

Thank You.. Fit bit is sending a replacement

[MarreFitbit]

Hi @Aloha and @blkpanther! Thanks for sharing the steps that worked for you. I'm glad to hear you're back on track. 

Thanks for letting us know the steps worked @huntdawg, @Sli1106, @lwalker1958, @Garrarus1234, and @CandyceFit! 

Welcome to the Fitbit Community @DR226! I'm happy to hear our Support Team helped you to get back on track. 

Hello @bellman15! I really appreciate you've taken the time to share the steps that worked for you. Hope to see you around more often!

Hi there @Nycfinezz1025! I'm happy to hear that our Support Team was able to help. Hope you enjoy your new Charge 3.

Have a nice day guys. Catch you later! 

[SarahEM]

Can somebody please tell me how to remove myself from this chain of comments? I have received more than 100 of them in my email inbox and it won't stop.

Does anyone know?

Thanks!

[blkpanther]

You can go to your Fitbit app, and go to notifications and control email and text messages to turn on and off. I hope this helps.Sent via the Samsung Galaxy S8+, an AT&T 5G Evolution smartphone

[bellman15]

At the bottom of the post in the email it has unsubscribe click it to do
so
*Enjoy your day,*

*Tom Jones*

[Jazzer]

Holding the side button did nothing.  Any other clues for me?

[blkpanther]

There was more to it.

Make sure your Fitbit watch is charged and synced to cell phone or computer. 

Then place your charging clip into the socket  after that place your watch into the clip, and press the side of the watch while it's in the clip for 10 or 15 seconds. 

If that dont work I read someone went I to there Fitbit app and changed the face of th here clock and that helped them. 

Good luck

[Krohe95]

I have a problem my Fitbit app and I was on silent alarms 6:00 am on Thursday and won’t turn off on the app and I was about to set it want into my 6:00 mode gave me different day and green light on the app is on now so I think it’s syncing for a waiting single so I need help to take off syncing mode to take off on the app thank you so much for your help

Miss meg
Send my iPhone thanks for all you do

Miss meg
Send my iPhone thanks for all you do

[Jazzer]

Got mine to work by hooking it up to the charger AND THEN holding the button in...... all the other directions to reset we’re not mentioning that you need to do this while ON the charger!

[blkpanther]

Your welcome. 

[PJWH1945]

Hello, my Fitbit Charge 3’s screen is black .  It has been charged and green light is blinking but no matter how many times I tap on it, it doesn’t come on.

[lwalker1958]

This is what worked for me.

1. First make sure that your watch is syncing with the app on your phone.
If it is then proceed.

2. Plug your watch into the charger

3. Once on the charger, press the side button and hold for 8-10 seconds.
You should then see a smiley face and hopefully your display will come back.

Hope this helps.

[PJWH1945]

It did work! Thank you very much for the info.

Have a wonderful day 🤗

[lwalker1958]

👍😎

[blkpanther]

Your welcome