10-30-2018
21:42
- last edited on
11-17-2020
15:03
by
MatthewFitbit
10-30-2018
21:42
- last edited on
11-17-2020
15:03
by
MatthewFitbit
Hi Everyone,
Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.
When I woke up this morning the screen was not working and it wasn’t syncing with the app.
One the back of the device, there is a green and red light constantly flashing.
Ive tried pressing the side buttons and I have tried putting it on charge but neither are working.
Does anyone one have any tips on what to do?
Thanks
Answered! Go to the Best Answer.
02-07-2019 23:20
02-07-2019 23:20
@Mimibow wrote:
Hi
Until smiley face came on screen!
I held the butto for over 10 seconds, did not restart. Held for over a minute and did not restart.
It is still keeping trackg and will sync, but I can’t see thru to what is happening during the day. The
02-08-2019 04:56
02-08-2019 04:56
Had mine 1 month and no screen . So ,I also changed the clock and it’s working fine.
02-08-2019 10:38
02-08-2019 10:38
02-08-2019 14:01
02-08-2019 14:01
Thank you so much. I didn't see the other posts mention it had to be on the charger so once I read your post it worked like a charm!
02-08-2019 16:04
02-08-2019 16:04
02-09-2019 02:04
02-09-2019 02:04
Worked great thank
02-09-2019 05:05
02-09-2019 05:05
02-09-2019 09:55
02-09-2019 09:55
Hi there @VickiDani! If the restart hasn't worked for you, I'd recommend trying to change the clock face on your tracker. This should help, let me know the outcome!
Welcome guys @Firstgrade18, @Anntonette and @Longley! I'm glad to hear that you both are back on track.
Thanks for your help guys @Lisa_Lisa and @JohnSuperStar!
Let us know if you have any questions!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
02-09-2019 12:02
02-09-2019 12:02
Thank you! It worked.
02-09-2019 16:18
02-09-2019 16:18
Thank you, this link help me reset my tracker and is working fine now. Easy
02-10-2019 03:50
02-10-2019 03:50
02-10-2019 04:33
02-10-2019 04:33
02-10-2019 06:25
02-10-2019 06:25
02-10-2019 14:08
02-10-2019 14:08
Awesome, thank you
02-10-2019 14:23
02-10-2019 14:23
Thank you!
02-11-2019 03:13
02-11-2019 03:13
Those are great news guys!
@Willynan1, @Dibbzie and @Nattie777, I am glad to hear that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.
@Lisa_Lisa, your input is always appreciated.
Keep the stepping up!
02-12-2019 02:16
02-12-2019 02:16
02-12-2019 07:36
02-12-2019 07:36
Holding the button to do a restart did not work for me.
I did however find a solution that worked.
1) On my iPhone I opened the Fitbit App.
2) Go to the screen settings, then <clock face>.
3) Change the clock face to any other, and save.
4) Re-sync your Charge 3
5) Check to see if the screen swipe now works properly on your device. (It did on mine.)
6) (Optional) Go back to settings in the app and change back to the desired screen, the re-sync again. All should be back to normal at that point.
Vicki
02-12-2019 08:02
02-12-2019 08:02
Hi there @VickiDani, thanks for jumping in here and for letting us know what worked for you. Those steps will be definitely of help.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
02-12-2019 20:24
02-12-2019 20:24
I do not accept this solution. How do I make my screen display change? I can't see how many steps, or start the exercise tracker, or access the timer/stopwatch. Very frustrating. I've only had it for a month.
@Mimibow wrote:Hi
just got mine to work. Had to keep my finger on the button for a while, even when making a buzzing sound. Now working thank goodness!