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Fitbit Charge 3 Screen dimming day by day

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‎05-22-2021 02:15 - last edited on ‎05-22-2021 04:19 by Fitbit Moderator

‎05-22-2021 02:15 - last edited on ‎05-22-2021 04:19 by Fitbit Moderator

If your charge 3 screen is dying day by day, please contact customer service fast and hope you get a replacement.

I had this issue and still using it. Until recently the screen is totally dead. contacted CS and troubleshoot for 30 mins but no solution and no replacement set.

 

Also CS pointed out Fitbit don't have offer repair service.

 

 

Moderator edit: subject for clarity/format

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‎05-22-2021 04:26

‎05-22-2021 04:26

Hello @cahr. Welcome to the community forums. 

 

I'm sorry for any inconvenience and thank you for the detailed information and for providing your feedback. I'd like to let you know that our team is always working to enhance your experience and your feedback is a big part of that process.

 

On a side note, I was able to see that you reached out to our Support Team and they provided information. If in case you still have any questions about the outcome of your case, you can reply back to your case number or contact the one more time and they will be glad to continue working on your case.

 

Your understanding is very appreciated but replacement devices are provided for products within the warranty period. If you have questions about the warranty policy, I recommend reviewing the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. In addition, we currently don't offer a repair service. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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