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Fitbit Charge 3 band broken, warranty inquiry

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‎06-07-2020 15:07 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

‎06-07-2020 15:07 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

Hello Everyone

 

I am new to this and i have a few clarifications. Please note I am doing this on someones behalf.

 

1) How can I find the warranty period for fitbit charge 3? What details do I need and where can I go to claim it.

2) If the belt for fitbit charge 3 is broken where can i get it replaced. Is there an authorized reseller of fitbit charge 3 in Fiji?

 

 

Moderator edit: updated subject for clarity

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‎06-07-2020 15:16 - last edited on ‎06-08-2020 06:04 by Fitbit Moderator

‎06-07-2020 15:16 - last edited on ‎06-08-2020 06:04 by Fitbit Moderator

Hi @Ritz2020 

 

Warranty information - click to view.

Band warranty is the same time period as the device

Authorized retailers - click to see.

 

If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎06-08-2020 06:32 - last edited on ‎06-13-2025 06:53 by Fitbit Moderator

In response to Odyssey13

‎06-08-2020 06:32 - last edited on ‎06-13-2025 06:53 by Fitbit Moderator

@Ritz2020 I hope you're doing well!

Let me help you with your warranty inquiries.

1.- As @Odyssey13 said you can find the details about your warranty in the Warranty page. The details you need to provide are requested by our Support team so you will need to reach out to them (via the contact page already provided by @Odyssey13 ).

2.- Yes the band is covered by the warranty but you will need to reach out to our Support team. The authorized retailers show the ones for areas were Fitbit sell its devices. Did you buy the tracker in Fiji or in a different country? This is something you wish to mention to our Support team.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-12-2020 15:34

In response to AlvaroFitbit

‎06-12-2020 15:34

This was bought in NZ.Is there any email address that i can use to reach out to support team.The warranty page does not give much of what I am looking for.

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‎06-12-2020 15:38

In response to Ritz2020

‎06-12-2020 15:38

What details are necessary before i go to the support team

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‎06-13-2020 19:26

In response to AlvaroFitbit

‎06-13-2020 19:26

I had the band replaced in August 2019 after the band broke in less than 8 months. Now the new band is broken AGAIN in the same spot. They will not warranty it because its over the year. The band itself is not a year old. I feel that the Charge 3 bands have a flaw and this should be addressed. 

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‎06-14-2020 15:59

In response to pegcordan

‎06-14-2020 15:59

I have the same problem.

2 bands in a little over 12 months.

Local electrical retailer here in Adelaide said they are being replaced free

because so many are breaking.

Would like to know what is the deal with this.

 

Cheers

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