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Fitbit Charge 3 band keeps coming off

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‎02-14-2021 20:50 - last edited on ‎02-15-2021 03:03 by Fitbit Moderator

‎02-14-2021 20:50 - last edited on ‎02-15-2021 03:03 by Fitbit Moderator

Hi, Roughly a year and four months ago, I purchased a fitbit charge 3. Now, just one small wrist gesture causes the band to come off on one end. I have other wristbands, and tried using them, but the problem still occurs with other wristbands. I saw on other posts suggestions to clean gunk from the ends of the metal piece containing the hardware, and that also has not fixed anything. Is there anything else that I could try?

Thanks

 

Moderator Edit: Clarified subject

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‎02-15-2021 03:04 - last edited on ‎04-29-2025 07:50 by Fitbit Moderator

‎02-15-2021 03:04 - last edited on ‎04-29-2025 07:50 by Fitbit Moderator

@AJ_8506 I hope you're doing well!

Let me help you with this and thank you for troubleshooting this issue. Please check this post on instructions on how to handled a damage wristband so you can get assistance for it.

Hope this helps.

Alvaro | Community Moderator

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