Fitbit Charge 3 black lines on the display

[zincwolfe]

Absolutely  amazing  that this issues continues and now it's on my doorstep.I changed my clock face and now nothing is working. Sleep tracking,steps and ❤rate gone. The last 5 days ive everything on this forum. Restarted long and short,cleared data, removed account...added account and unistall everything.  Plus I also have two black lines going threw it. I've  only been using it a few months. I can't return it because  I bought it 2 years ago and never used it til now.

What should I do? Please don't reply with restart or plug my fit I to a USB and do reboots lol. They don't do anything.

Mine also stopped on Wednesday.

Moderator edit: subject for clarity/Merged posts

[WilsonFitbit]

Hello @zincwolfe. Welcome to the community forums. 

I'm sorry for any inconvenience and thank you for the detailed information and for the troubleshooting steps you've performed. For the inconvenience regarding with Sleep, Steps and Heart Rate that disappeared on your Charge 3, please make sure that you installed a Fitbit clock face. 

For the screen inconvenience, I'd like to let you know that there is a thread for tips and suggestions. Nevertheless, since you have restarted your Charge 3 and you also performed some other steps, my best recommendation is that you please reach out to our Support Team for further assistance. You can find the link to get in touch with them in that thread or you can click here to get connected. 

Please make sure you mention the troubleshooting steps you've followed, this way they can assist you from there. On a side note, in order to be able to return a Fitbit device, it has to be within 45 days after the purchase date and it applies for products purchased from fitbit.com. If you have questions about the return policy or warranty, please check these links: 

https://www.fitbit.com/global/us/legal/terms-of-sale / https://www.fitbit.com/global/us/legal/returns-and-warranty 

See you around. 

[zincwolfe]

I fixed the heart rate and  steps by letting your fitbit run out of power and then recharge it.The lines are still there,but at I can use it again.

I hope this helps anyone else.

[WilsonFitbit]

@zincwolfe Thanks for your help and for sharing your input.

I was able to see that a case was created for you regarding the other situation you've reported and our Support Team will be contacting you shortly. Take into consideration that they will be able to provide further assistance and a prompt resolution for the inconveniences. 

See you around. 

[zincwolfe]

Nobody never contacted me about anything. I tried to plug it back in again and within a few mins it gets extremely hot.Now I have to purchase a new watch.

[SueHender]

I tried to fix mine, but nothing really happens. Is there a way to reboot it somehow?

[zincwolfe]

Not sure mine won't even turn on. The smile face pops up and then the temp rises fast and i unplug it. Hopefully I get some type of discount on a new one.

[WilsonFitbit]

@zincwolfe Thanks for your reply. @SueHender Welcome to the community forums. 

I appreciate the detailed information and your patience but our Support Team should get in touch with you shortly. Please keep an eye on your inbox and please note that they will review the available options for you. 

@SueHender Regarding your question, in this link you will find instructions about how to restart Fitbit devices. How do I restart my Fitbit device? I also noticed that you mentioned on a different thread that your Fitbit device is working nice, but if you still need further assistance, please let me know. 

I look forward to your response.