Fitbit Charge 3 display is too dim

[Blackboard1964]

I have just bought my fitbit charge 3 . Have had it 5 days . The screen has dimmed. Have tried a restart twice and have a full battery . What to do?  

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there @Blackboard1964. Welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear you're having problems with the brigthness on your Fitbit Charge 3.

It could be that you just need to adjust the brightness of your tracker. For more information on how to do this, please check @MarreFitbit post here. Hope this helps and let me know if you need more help!

PS. I moved your post to the Charge 3 board for categorization purposes.

[Blackboard1964]

Hello . It's me again unfortunately. 5 months down the line my fit bit will not brighten despite trying to restart it and changing the clock faces . I cannot see any thing at all on the screen . What can I do ?

[Jude4322xx]

Sorry to here this I’m having the same problem and will be contacting customer services as I can’t see anything on the screen on the watch my friend has the same watch and I have copied all the same settings as her but for some reason my screen is very very dim sad to say the charge 3 is no good to me!!!!!!

[Jude4322xx]

Wish it was that easy I have copied the settings of my friend who has the same Fitbit but mine is just dim what else can I try?????

[Erica_83]

I have the same problem. The screen is too clear and I can hardly see ... I've restarted several times, I've already changed the design on the display and nothing!

[Vette4ever]

Is there any other way to fix? Not being able to read the screen pretty much makes it garbage. 

[Blackboard1964]

I sent it back and the tracker was replaced as on warranty

Fingers crossed

Get Outlook for Android

[Vette4ever]

I can’t get any screen at all. I may throw it away and go back to Charge 2.
They need to find a way to be able to brighten or dim the device on the app.
Sheri

Sent from my iPad

[Alburaq]

I think there is a bug in the LED screen sensor. I can see that many users replaced their ch3. I had the same problem and to get full brightness I set the display to Auto but does not work all the times as it should be. I think the bug is in the normal brightness sitting because it dims it.

[Jude4322xx]

Hello
Contacted Fitbit sent photos and tried resets that they asked me to do still not very bright in the end they sent me a new Device so all is back to normal 😀

[Wicksaa]

Thanks for fix. Normal setting is dim and dim is off. Auto setting is now brightness back to normal. I can see screen now. 😁

[PBzz]

What really bugs me is it's too hard to read my messages. The text part of the message preview is really dim, but the descriptions under it, example, "Today", is bright. The brightness settings seem to be "Normal" or Auto. Neither makes it brighter.

And then having the text so small along with being dim, makes it impossible to read much of the time.

[Wicksaa]

Mine was always going dim. Had to have them ship me a replacement unit.

Sent from my iPhone

[SunsetRunner]

Unfortunately this is a major problem affecting a large number of Charge 3 devices and Fitbit does not seem to be motivated to address it.  My tracker is virtually worthless. I can't see anything on the screen. I have to look at the app to see stats. Really the only thing I find it useful for is the alarm. I am stuck with it until I can afford something else to replace it. (Which will NOT be a Fitbit product after the poor experience I have had with my Charge 3).

I went through all of the steps that customer service suggested, to no avail. Then I was told it was a software bug that would be addressed in an update. I believe now that I was lied to in order for the warranty period to lapse.

[Wicksaa]

They sent a replacement display unit to me free and it was NOT under warranty.

Sent from my iPhone

[SunsetRunner]

Good to know. I will try contacting customer service (AGAIN), and see if they will offer that option to me.

[PBzz]

Hi, While it's appealing to think that if I contact Fitbit they'll send me a replacement Charge3, and suddenly I'll be able to read the printing better, I don't think my device is not working as it's designed to work.  The problem is it's not a good design....The calendar reminders are dimmed, but the date (Today) is bold and bright... Why can't they make everything bold and bright?Messages have a similar issue, where the important stuff is dim. And this is indoors. Get the watch outdoors, and it's really impossible.Plus, I have to tap on the screen 3 times sometimes more, just to get the display to show.It's not exactly ready for prime time.
If I used apple cell phones, I'd get an apple watch. Maybe they work better, I wouldn't know.But I know that there aren't any watches that display calendar and messages all that well for Android phones.And I needed one that would work with Noom, like the Fitbit does, counting steps, etc.
So, until something better gets developed, it is what it is....disappointing.

[Wicksaa]

There are numerous display layouts. I have no trouble reading the display I selected unless I am in the sun with sunglasses on. Charge3 is waterproof which is a biggy for me.

Sent from my iPhone

[Tbar11]

same thing just happened to my charge 3 a couple days ago, it came back and now its gone again , I've tried all the suggestions,  back into the charger, hard reset, hold button for 15 seconds, the works, nothing works, screen is black  i've only had it about a year