help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 3 got wet now it doesn't work

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2021 09:54 - last edited on ‎08-28-2021 10:25 by Fitbit Moderator

‎08-28-2021 09:54 - last edited on ‎08-28-2021 10:25 by Fitbit Moderator

My charge 3 got wet while I was standing in a river in Colorado. The water was up to my knees (not deep at all) and I lost my footing on a rock and ended up getting half my body under water. My fitbit got splashed with the water as I tried to catch my balance and after that it hasn't worked since. This was last week during my vacation to Colorado and I took multiple hikes afterwards and the frustrating part is I didn't have my fitbit on to track any of it because of the false statement from fitbit that the charge 3 is water "resistant". Now when I try the restart modes I have read about, none work! I need help! I just want my fitbit fixed or a new one! 😩 

 

 

Moderator edit: format

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-28-2021 10:39 - last edited on ‎02-21-2024 07:22 by Fitbit Moderator

‎08-28-2021 10:39 - last edited on ‎02-21-2024 07:22 by Fitbit Moderator

Hello @Antman12341. Welcome to the community forums. 

I'm very sorry for the experience and thank you very much for taking the time to provide detailed information and for your feedback. If you've also tried these troubleshooting steps and the inconvenience persists, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there.

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes