Fitbit Charge 3 has dead pixels on the display

[kwood4995]

I've had my Fitbit charge 3 since December 2019 (6 months) and within the last two months have noticed pixels dying. I've done the soft and hard resets, changed clock faces etc and nothing seems to be fixing it, and it is getting worde by the day.

Not sure how to attach a picture, but there are about 10 thin lines of dead pixels, as well as one thick black line that runs through the analog time.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @kwood4995.

I'm sorry to hear that the display of your Fitbit Charge 3 is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed.

If you have any question, please let us know.

[Jerry4288]

Mine happened at 12 months. I need a new I guess but not sure what I want. I know I don’t want another fitbit because of so many issues.

[EdsonFitbit]

Welcome to the Fitbit Community @Jerry4288.

I regret to hear that you experienced difficulties with your Fitbit Charge 3. Thank you for your feedback.

Our team is constantly working to improve our products and services. The comments from Fitbit users are highly appreciated.

If you need assistance with your Tracker, you can let us know.

Please don't hesitate to contact us back if you have any question.