Fitbit Charge 3 has multiple black lines across the screen

[CindyE1976]

I have a Charge 3 and I’m very happy with it. Unfortunately, some time ago, black lines appeared across the screen. Now I have 4 black lines...

I tried to reset my charge 3, but it didn’t solve the problem. 
Is there something else I can try to fix this? 

Moderator edit: subject for clarity

[SteveH · Accepted solution]

Fitbit's advice for those having this problem is at Check here for help with Charge 3 screen issues - Fitbit Community

Having tried the restart, the next step would be to contact customer support. They can check your warranty status and advise on your replacement options.

[Djcb95]

I’ve had the same problem with my original and replacement Charge 3. My second Charge 3 screen comes up with a smiley face when reset. However, screen goes off within second even through it is still operating through my mobile phone. It is now out of warranty but don’t think should risk buying a replacement Fitbit.

[AlvaroFitbit]

@Djcb95 I hope you're doing well.

Sorry to hear about this and thank you for troubleshooting this issue. Even if your tracker is outside the warranty period I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.