Fitbit Charge 3 is flashing between screens

[BenadetteG]

My charge 3 is jumping from time screen to sleep screen and vibrates each time

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @BenadetteG Welcome to the community forums! 

If you haven't done so, I recommend performing a restart to your Charge 3, by following the steps provided in this help article: 

How do I restart my Fitbit device?

Hope this helps! 

[SpiffyCat]

I have this problem as well. I restarted but nothing changed...

[BenadetteG]

I connected to my charger and held the button for 15 seconds you see a line across the screen. Your watch will reboot.  Take the watch off the charger and then return it to the charger. It should fix it. Mine is going good again 

[SpiffyCat]

This did not work for me. Even while I have the charging cable connected it still flashed between screens. The line does not appear. Sometimes, it does briefly and flits away. Sometimes a smiley face appears. Usually though it just flips between the time and the DND screen.

[BenadetteG]

Sorry it didn't work for you. When holding the button my line was slow to
go across the screen so the second time I did it I held for longer and it
worked. I contacted fitbit customer service and got a real nice guy called
John. Maybe try the chat and they might know something else you can to to
recover your fitbit.

[WilsonFitbit · Accepted solution]

Hello @SpiffyCat Welcome to the community forums! @BenadetteG Thank you very much for your input! I'm glad that the inconvenience is now resolved.

@SpiffyCat I was able to see that you have reached out to our Support Team and they have provided assistance. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

Have a great day!

[SpiffyCat]

Thank you, yes. I chatted with support and they agreed my Charge 3 has failed. A replacement has been shipped to me.

[BenadetteG]

Good to hear you're getting a replacement. Mine is still going good.

[WilsonFitbit]

@SpiffyCat It's great to hear that a replacement is being sent! @BenadetteG I am also glad to hear that yours is going good! 

I hope you both continue tracking towards your fitness goals! 

Have a great day!