Fitbit Charge 3 is flickering from screen to screen

[Lynnmac2]

My Fitbit Chargw 3 went nuts today and I see many posts about it, but no solutions that work. It jumps from screen to screen & vibrates, then it shut down. I’m trying to charge it with no avail. Help!

Moderator Edit: Clarified subject and formatting 

[CindyMFitbit]

Welcome to the community Forums @Lynnmac2.

Thank you for the details shared and for the troubleshooting tried. Please confirm if you've tried to restart  your Charge 3 as listed here. If the inconvenience persists, I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[Sandraf62]

Didn't work for me

[CindyMFitbit]

Welcome to the Community Forums @Sandraf62. 

I'm sorry to hear the difficulties that you are experiencing with your Charge 3. If the issue persists after trying the suggested instructions, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

[Lynnmac2]

It didn’t work. It’s dead & nothing is helping! It’s only 2 years old! What are you doing to fix this? It seems to happen to so many Fitbit users!

[CindyMFitbit]

@Lynnmac2 Thanks for your reply. 

I'm very sorry for the experience and thank you for taking the time to provide your feedback and for all the troubleshooting steps you've tried. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. 

Since the issue has persisted, let's try contacting our support team. I know they will be glad to help you out and provide a solution. Click here to get connected. 

See you around.