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Fitbit Charge 3 is not charging

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‎04-25-2021 07:47 - last edited on ‎04-26-2021 04:36 by Fitbit Moderator

‎04-25-2021 07:47 - last edited on ‎04-26-2021 04:36 by Fitbit Moderator

I have read through the topics in the thread but didn't see an answer that works for me with this problem.

My charge 3 will not charge either and I have cleaned the charger and the back of the fitbit. I have tried my other charge 3 charger as well as different outlets and nothing works. It was doing fine but this time it will not connect at all. Of course my warranty is out now.. any ideas very frustrating!!

 

 

Moderator edit: subject for clarity

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‎04-26-2021 04:47

‎04-26-2021 04:47

Hello @astowe2000. Welcome to the community forums. 

 

I'm very sorry to hear about this experience and thank you for the information and for following the instructions from this link. Since the inconvenience has persisted, my best recommendation is that you please reach out to our Support Team and they will be glad to continue working on your case. You can contact them through chat or over the phone. Click here to get connected. 

 

On a side note, if you have questions about our warranty, please check: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

 

See you around.  

Wilson M. | Community Moderator, Fitbit.
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