Fitbit Charge 3 is not charging

[JoniSue]

My Fitbit 3 is not responding when you hit the side button. It seems as if the side button is not working at all  I have tried to do the reset and when I put it into the charger it does not vibrate and the battery does not show on the screen. When I go into my app it cannot find the Fitbit so it is not syncing. Not sure what else to try. 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @JoniSue. It's nice to see you around! 

Thank you very much for the the detailed information and for the troubleshooting steps you've tried prior to posting. Based on the information you've provided, it seems that your Charge 3 is refusing to charge, therefore; it won't sync. In this case, I'd recommend trying to follow the suggested troubleshooting steps in this help article: Why isn't my Fitbit device's battery charging?

If the inconvenience persists, I suggest contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

[JoniSue]

Thanks for your response. I ended up contacting support who ran me they everything I tried and then advised they were escalating to the warranty dept. and I would hear from them via email by the end of the day(this was Friday evening). I never heard from them and ended up having to get a new Fitbit. I did try cleaning the back and pins in the charger after your email and that did not do the trick. I appreciate your response

[WilsonFitbit]

@JoniSue Thank you for your reply. 

I'm very sorry for the delay and experience and thank you so much for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

At this time, I've managed to see your case and I'd like to let you know that our Support Team should get back to you shortly. I'd recommend keeping an eye on your inbox since they should reply back to you soon. 

On a side note, I'm glad to hear that you have purchased a new Fitbit and I hope you can continue tracking towards your fitness goals.