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Fitbit Charge 3 isn't working as it should

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‎04-26-2021 17:45 - last edited on ‎04-29-2021 04:01 by Fitbit Moderator

‎04-26-2021 17:45 - last edited on ‎04-29-2021 04:01 by Fitbit Moderator

My charge 3 suddenly has a mind of its own.  After charging it last time, features on my Fitbit stopped working.  The lighting dimmed, I no longer have the tap feature and isnt updating my activity properly.  It also doesn't give me the fireworks/disco ball etc for 10K steps.  I honestly dont know what went wrong.

 

 

Moderator edit: subject for clarity/label

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‎04-29-2021 04:06

‎04-29-2021 04:06

Hello @StephanieMK1941. Welcome to the community forums! 

 

Thank you for the detailed information. If the screen is dimmed, I recommend making sure that Sleep mode isn't activated, having this setting activated, makes the screen's brightness dimmer, turning your wrist won't cause the tracker's screen to turn on and notifications don't cause the tracker to vibrate or the screen to turn on. 

 

If that doesn't work, I suggest you to perform a restart to your Charge 3 by following the instructions here. Also, if your Charge 3 is experiencing any syncing inconvenience, please refer to: Why won't my Fitbit device sync?

 

Hope this helps.

Wilson M. | Community Moderator, Fitbit.
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