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Fitbit Charge 3 no longer charging or working

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Hello, 

 

My beloved Fitbit charge 3 has just given up the ghost.  It was great for over two years (a little generous on the floor count) but then completely broke after the last two charges.  

 

I’m getting a refurbished second hand one and would like to recycle my broken one or give it to someone for part.  Any suggestions?  

 

 

Moderator edit: subject for clarity

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Hello @Cordbit. Welcome to the community forums! 

 

Thank you for the detailed information. If your Charge 3 stopped working or charging, I'd recommend following some troubleshooting steps provided in this help article: Why isn't my Fitbit device's battery charging?

 

If that doesn't work, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. Also, please make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

On a side note, in regards with your inquiry, I'd like to let you know that we currently don't have a recycle program but you can recycle Fitbit devices at an e-waste recycling facility.

 

See you around.

Wilson M. | Community Moderator, Fitbit.
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