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Fitbit Charge 3 not charging any more

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‎01-12-2021 23:48

‎01-12-2021 23:48

Hi,

I'Last year I've bought my wife a Charge 3 and worked without any problem until last week.

Since then, the watch isn't charging any more.

I've tried all the guidelines in this website with no luck: cleaning, changing the USB charger, wait at least 30min, reset ... and so on.

I've also tried to use my charger cable since I've got a Charge 3 too and it works on mine... but my wife watch still remains apparently dead.

 

Is there semething more I can do to bring this Charge 3 to life again ?

Thanks a lot.

 

S.

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‎01-13-2021 03:07

‎01-13-2021 03:07

@Simone_BRB Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-13-2021 08:33

‎01-13-2021 08:33

This is my second charge 3 that has failed. Not a happy customer  this unit will not charge 

 

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‎01-13-2021 10:07

In response to Gailfit10

‎01-13-2021 10:07

@Gailfit10 Welcome to the Fitbit Community.

 

Sorry to hear about this. You can follow these instructions to help your device charge.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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