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Fitbit Charge 3 not charging at all

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‎07-13-2020 04:44 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

‎07-13-2020 04:44 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

Hi,

 

My Fitbit Charge 3 hasn't been charging since the last 10 days. I keep getting notifications that say that my Fitbit battery is low even after charging it for the whole day sometimes. It's not syncing with my Fitbit app too.

 

Also, the screen stopped working many days back completely. Double-tap doesn't help.

 

Is there any resolution(s) to these 2 issues?

 

Thanks in advance.

 

DS

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‎07-15-2020 18:51

‎07-15-2020 18:51

Welcome to the Fitbit Community @LauraP15.

 

I'm sorry to hear that your Fitbit Charge 3 doesn't turn on nor sync. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

If you haven't done it already, please follow our troubleshooting steps to resolve battery issues.

 

Please let us know if you have any question.

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