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Fitbit Charge 3 not holding the charge

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‎06-09-2021 06:19 - last edited on ‎06-09-2021 06:41 by Fitbit Moderator

‎06-09-2021 06:19 - last edited on ‎06-09-2021 06:41 by Fitbit Moderator

My fitbit charge 3 has suddenly stopped holding any charge, within about 5 minutes of taking it off charge at 100% it drops down to 1% and shuts itself off.

I am really disappointed as it isn’t even 2 years old yet.

 

 

 

Moderator edit: subject for clarity

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‎06-09-2021 06:55

‎06-09-2021 06:55

Hello @FMG21. Welcome to the community forums. 

 

I'm sorry for the experience and thank you for the detailed information. There are currently some tips and instructions about how to extend the battery life of your Charge 3. These tips can be found here: Can I extend my Fitbit device's battery life?

 

If those tips don't help, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. Make sure to explain the inconvenience and mention the tips you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.

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‎06-09-2021 06:55

‎06-09-2021 06:55

Hello @FMG21. Welcome to the community forums. 

 

I'm sorry for the experience and thank you for the detailed information. There are currently some tips and instructions about how to extend the battery life of your Charge 3. These tips can be found here: Can I extend my Fitbit device's battery life?

 

If those tips don't help, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. Make sure to explain the inconvenience and mention the tips you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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