Fitbit Charge 3 not holding the charge

[ejsweets]

My Fitbit Charge 3 wont hold a charge and randomly reboots. It was purchased in November 2020 but I don't think I used it until Christmas, either way no longer under warranty.  

Any hope or do I accept defeat? Once again my Fitbit just doesn't last for 2 years and I am tempted to purchase something else. 

Moderator edit: subject for clarity/format

[WilsonFitbit]

Hello @ejsweets. Welcome to the community forums. 

I'm very sorry for any inconvenience caused and thank you for the detailed information and for any step you tried prior to posting. I also appreciate the time you've taken to provide your feedback and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

At this time, I'd like to let you know that there are some factors that could impact the battery life of your Charge 3. If you would like to see a list of these factors and some tips on how to extend the battery life, please check: Can I extend my Fitbit device's battery life?

In regards with the random reboots, I recommend performing a long restart. A long restart is different than the basic one and you can complete it by following the steps below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If that doesn't work, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

Hope this helps.

[ejsweets]

Thanks Wilson, I really appreciate your response. I tried the long reboot and initially thought it helped but we are back to random reboots several times a day. A text notification, me tapping the screen to check the time, trying to track exercise... have all caused the random reboots. I have actually tried the long reboot multiple times to no avail. 

As far as the battery- I've read the article and settings were already as recommended. I've noticed that when I plug it in to charge, it will say it is fully charged after only a few minutes when I know it can't possibly be. 

Thanks again for trying to help! 

[WilsonFitbit]

@ejsweets Thank you for your reply. 

I appreciate your help in following the suggested tips. Since the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

See you around.