Fitbit Charge 3 not recording GPS

[PinRen]

Hey guys my Charge 3 paired to my iphone X seems not to be working. When I activate bike mode and connects it, it would work for a moment or 2 then when I place it in my frame bag it would disconnect. I tried all the methods available that could solve it. I called the support several times and the answer was there is a update coming to the ios but it has almost been 6 months

[Julia_G]

Hi, @PinRen , are you connecting it to yiur phone before you leave home and fhen setting off ?  I used to find when doing it that way that I lost connection as my phone switched from wifi mode (at home) to cellular data mode (out and about), so I lost connection invariably.  For me the solution was to turn off wifi (on the phone) before I left home and making sure I still had a connection between the Fitbit and the phone.

I am not sure if this is the issue, or if this would work for you, but might be worth a try.  I do not think there is any known issue generally affecting people that would be fixed with an update.

I hope this helps.  It might be worth a try.  Let us know how it goes.  Welcome to the forums!

[PinRen]

I actually pair my watch and my iphone only after leaving my house and switching to mobile data 

[Julia_G]

Well it won’t be that, then.  It still might be worth making sure wifi is turned off, however.  I have read that if your phone passes through a wifi zone the action of finding it and trying to connect can disrupt the connection between the phone and the Fitbit.  

You might even consider turning data off altogether - my experience is that while data is required to make the initial connection, it is not required to maintain it.  As far as I know, Fitbit have never confirmed this.  However I used to use Fitbit’s “connected GPS” using a phone without any sim at all.

Other than those suggestions I don’t think I can help any further - except to make sure you don’t accidentally press anything on your phone when putting it away - and obviously making sure you bike bag is not designed to block signals (!) like I think some wallets are...