Fitbit Charge 3 not tracking heart rate

[pat5]

This is the second time where there are massive gaps in heart rate info.  Steps are recorded but the heart rate graph is blank.

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @pat5.

I've moved your post to Charge 3 board so we can keep our forums organized. 

I appreciate your participation in the Forums and sharing the issue you're experiencing with tracking your heart rate with your Charge 3. Thanks for trying to resolve this, I appreciate the additional details and I am here to help.

I recommend checking the following help article with useful information and tips to resolve heart rate tracking issues: What factors can affect my heart-rate reading on my Fitbit device?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[pat5]

Thanks for pointing me in the right direction. In the end the solution was to re-start the Fitbit.

[LiliyaFitbit]

Hi @pat5, thank you for your reply.

I am glad to hear the issue was resolved after doing a restart. Thank you for your time and efforts. I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!