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Fitbit Charge 3 not turning on

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‎03-23-2021 15:09 - last edited on ‎03-25-2021 04:36 by Fitbit Moderator

‎03-23-2021 15:09 - last edited on ‎03-25-2021 04:36 by Fitbit Moderator

Hi, I was wondering if someone could help please. I went to update my Fitbit last night and have not been able to get it to turn on since. It’s not responding at all, I’ve tried restarting it multiple times and checked the charger was working by using my brothers but still nothing. Does this mean it is completely broken? I’ve only had it a year 😞 

 

 

Moderator edit: subject for clarity/label 

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‎03-23-2021 20:38

‎03-23-2021 20:38

I have had the same thing happen. All of a sudden my Charge 3 went from being fully charged to shutting off (no vibration while holding the side down, no response at all from it). I plugged it in and it said it was at 70% then shut off again and I haven’t been able to turn it on for 3 days. 

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‎03-25-2021 04:41

In response to Christi88

‎03-25-2021 04:41

Hello @Simi29, @Christi88 Welcome to the community forums! 

 

Thank you for the information and for the troubleshooting steps you've tried prior to posting. Since your Charge 3 trackers aren't turning on despite restarting or following these steps, my best recommendation is to contact our support team for further assistance. You can contact them through chat or over the phone. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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