help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 3 not working and the screen has a horizontal line

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2021 14:07 - last edited on ‎06-07-2021 06:18 by Fitbit Moderator

‎06-05-2021 14:07 - last edited on ‎06-07-2021 06:18 by Fitbit Moderator

My Fitbit Charge 3 is falling apart. My notifications of texts messages/phone calls stopped working probably six months ago, 'notifications to move' is not working/vibrating now as of three days ago, now the 'steps per hour' readout is not working. It's 5 pm and the readout circle is showing I've only done one hour of the 13 hours today, there's a horizontal line going through the screen, and my battery is draining quickly, like by 12% in twelve hours,  just to name a few issues. I've done a soft reset multiple times over the course of the last week and since that hasn't worked, I tried a hard reset a few times but nothing has helped. I'm now am at a loss as to what to do. It's the weekend, of course, so I can't get in touch with customer support. All I know is that (my) Fitbits only last about 1 to 1.5 years and then they start to fall apart. (And I'm not hard on them at all.) Seems they always begin to die just after the warranty expires so the company doesn't have to send a replacement. How convenient for them. To say I'm disappointed would be an understatement. In the meantime, anyone know how I can get this thing working again?  

 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
1 REPLY 1

‎06-07-2021 06:24

‎06-07-2021 06:24

Hello @sschepis. It's nice to see you around. 

 

I'm sorry for the inconvenience and thank you for the steps you've performed and for the detailed information you provided. At this time, I'd like to let you know that the screen is a big part of the functionality of your Charge 3, therefore; if you haven't done so, I recommend checking this thread for tips and suggestions about screen inconveniences. 

 

If those tips don't help; as recommended in that thread, please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. 

 

Please make sure to explain this inconvenience along with the other issues and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes