Fitbit Charge 3 only works when charging

[DaisyDentist]

My fitbit charge 3 will only turn on when connected to the charger cable. The normal battery does not show up when its connected. When on the clockface it shows a tiny battery charging up from 0, but when swiping up, it looks like its fully charged, and on the app it also says it's 100% charged. I have tried changing the clockface multiple times, and restarting/rebooting. 

Nothing works, and the watch doesn't work, as it shuts down the second I take it off the charger. Is there anything I can do?

Moderator edit: format

[RiseAndShine]

@DaisyDentist, welcome to the forum. It looks like you tried pretty much all available troubleshooting options for this issue. I'm afraid, community will not be able to help with further advice - you may want to check with Customer Service for further device evaluation. Hope you can get it resolved!

[JuanJoFitbit]

@DaisyDentist Welcome to our Fitbit Community! I'm sorry to hear that your Charge 3 turns on when it's plugged in the charging cable. By the way, thank you for trying the troubleshooting steps before contacting our forums.

Due to this, I'll send your case to our Support team so they can investigate further and provide a solution.

@RiseAndShine Thank you so much for your help!

See you guys around! 

[Bcd83]

This exact thing just happened to my charge 3.  Is there a direct customer support channel I can follow?  

[Bcd83]

This exact thing just happened to me - is there a solution?

[Allim44]

Mine is doing the same. I've tried restarting it, but it only turns on when connected to a charger. 

When I woke up this morning it was at 82%...

[orzy98]

same just bought mine today, and right when i finished setting up, it shut down as soon as i took it off the charger. tried all the troubleshooting and nothing worked. called customer service and i will be getting a replacement. although so far im extremely dissapointed with my first fit bit experience. 

[JohnImpacT]

Hi Daisy, I too have a watch experiencing similar problem and symptoms ... I have just written to FB support for hep. How long did they take to respond please? 

Regards, John

[FoxthePoet]

Ditto. Same problem. 

[Mo-G]

I'm experiencing the same issue and have followed the same trouble shooting steps with no resolution.  I've had my Charge 3 for less than two weeks.  

[Misstiff8393]

Were you ever able to get a solution? Mine is doing the same thing and it is making me sad. Thank You

[JohnImpacT]

Hi, I rang the Fitbit help number. They quickly checked the watch’s serial number, asked what steps I had done to rectify the issue, verbally verified the purchase (no receipt asked for), and sent a replacement watch (no straps) in the post. Very satisfied.

Hope you get similar response.

Kind regards, John G

Sent from John Geaney's iPhone. Apologies for short responses.

[Misstiff8393]

Thank you so much!

Tiffany Smith

[Mo-G]

Yes, I reached out to FitBit and let them know that I tried all the
troubleshooting steps with no success. They agreed it was defective and
sent me a new component. They didn't ask for me to send mine in. Keep your
band because you won't get a new one.

Good luck.

[Alexvilla8888]

How did you end up resolving this? Please send message. Alexndravilla88@gmail

[Mo-G]

I believe I used the customer service live chat feature and explained that
I went through all their problem solving steps and the issue didn't
resolve. They asked a few more questions (did you try this or that) and
then agreed to send me a new one.

[orzy98]

got them to send me a new one.

[Kristy7]

Hey. Mines doing the same thing! Did you get an answer on how to fix it? 

[JohnImpacT]

Hi, I telephoned Fitbit Helpdesk. Explained issue and where and when purchased the device (didn’t need the receipt). And they posted me a new watch, because it was in warranty.

Good luck

John G

Sent from John Geaney's iPhone. Apologies for short responses.

[FoxthePoet]

I just bought a replacement. I probably could have asked for a replacement
under warranty, but it was bought as a gift and I had lost all the
documents.