Fitbit Charge 3 screen dim around edges

[Batza250]

I just saw that my Fitbit was dim around edges I updated my tracker but it still is dim on the right and left sides is there anything I can do to fix this issue 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Batza250 Thanks for stopping by! 

Let me help you with your Charge 3 screen not working and thank you for updating your device. I suggest you restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[Karen4764]

I have the same problem I have restarted but this did not help. I can just see the icon etc at the bottom half, very little in the top. I used the camera on my phone as a magnifier to check the brightness setting is on normal

[Batza250]

Hey just saw your response what I did was contact fit bit and they sent me a replacement charge 3

[AlvaroFitbit]

@Karen4764 Thanks for being part of our Community! 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

@Batza250 happy to hear that Support was able to assist you.

Keep me posted.

[Karen4764]

I have not received anything from the Support Team. I can't find where to connect the Support Team on the website until I sign up for Twitter.

[AlvaroFitbit]

@Karen4764 thank you for the update.

Sorry to hear about this. Due to recent events affecting our operations, Support may need more than 7 business days to respond.  

Let me know how it goes.

[Fifer68]

Mine doing same but cause 6 weeks out warranty only gave me a code for 35% off new fit bit !! Ordered and paid for new charge 4 on Tuesday 5/1/2021 still waiting on it being delivered!! Not a happy person 

[AlvaroFitbit]

@Fifer68 I hope you are doing fine.

Sorry to hear about this. I noticed that you already have a ticket with our Support team so keep working with them to find a solution as we here in the Community don't have access to any of that information.

Keep me posted.

[Karen4764]

I wish the support team would contact me, the screen almost black now, I can see the data when I download it to my computer. Not much good when I'm walking and I want to see how far I've walked. My first fitbit was a HR, which I had to replace when the band started to peel off, shop where I brought it upgraded me to with a Charge 2 for a part payment. I had the charge 2 for some time. I brought the charge 3 when the charge 2 band came away from the body of the fitbit. I've charged up the Charge 2 and set it up again, I'll have to carry it in my pocket for now. At least the numbers are bright on the screen. It's pretty poor when the old model is functioning better that the new model.

[SheebaKat]

I tried restarting my Fitbit Charge 3 since I am having the same problem with dimness along the edges, along with dimness in sunlight. The only way I can see the display is in a dark room. I’ve tried restarting several times the last fee weeks. 

Moderator edit: format

[WilsonFitbit]

Hello everyone. @SheebaKat Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. It seems that you have followed the suggested tips from this thread and since the issue has persisted, my best recommendation is that you please contact our Support Team for further assistance. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.