Fitbit Charge 3 screen fading

[RxA2byBlue]

Fitbit Experts:

Good morning!

Portions of my Fitbit Charge 3 screen have faded to the point of being unreadable, even when fully charged and after resetting the device.  Are there any other fixes I should try?

Thank you for your expertise!

[CindyMFitbit]

Welcome to the Community Forums @RxA2byBlue. 

Thanks for the details shared in your post and for already restarting your Charge 3. Nice way to go! I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[JoF99]

I have tried this and still not affecting the brightness of my screen 

[CindyMFitbit]

@JoF99 Welcome! It's great to see you around. 

I'm sorry to hear that you are having difficulties with the brightness on your Fitbit device. If the previous instructions didn't work, I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker's screen to turn on and you need to press the button. 

To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.

Catch you later. 

[RxA2byBlue]

Cindy

Thank you for the brain storming, I appreciate the idea.  I gave that a shot, unfortunately I still have a screen that looks like:

• Charge 3 

Anything else I could try?

[CindyMFitbit]

@RxA2byBlue Thanks for your reply. 

I appreciate the picture attached and for tying the suggested instructions. Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

[RxA2byBlue]

Cindy,

Thank you, I appreciate the help!

[CindyMFitbit]

It was a pleasure @RxA2byBlue. 

Have a nice day! 

[Stephtkc4]

Having the same issues with inability to see anything on my screen except for very faint images near  the bottom half of the screen

Got the same issue

Have the same issue

It’s hard to follow your instructions to try this because you can’t read what the screen says

Moderator Edit: Merged replies 

[CindyMFitbit · Accepted solution]

Hi @Stephtkc4 It's nice to have you on board! 

I'm sorry to hear that your Fitbit device is not responding to the instructions provided. If you already tried the troubleshooting listed here, but your device is not showing any change, I'd suggest contacting our Support Team. They have special tools to continue assisting you.

On a side note, I was told that you already tried to contacted them via chat, but it got disconnected. So I'd recommend tying to contact them by phone this time. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.

Catch you later.