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Fitbit Charge 3 screen shows white lines

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‎07-27-2020 01:02 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-27-2020 01:02 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

My charge 3 screen is white/ grey with lines !! Tried all of the previous suggestions on here and no joy ! Very disappointed - how do I get a replacement please ?? Thanks 

 

 

Moderator Edit: Clarified subject

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‎07-28-2020 10:33 - last edited on ‎06-21-2025 04:44 by Fitbit Moderator

‎07-28-2020 10:33 - last edited on ‎06-21-2025 04:44 by Fitbit Moderator

@eecody It's great to have you here! 

Let me help you with your Charge 3 showing white lines and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-28-2020 14:47

In response to AlvaroFitbit

‎07-28-2020 14:47

I have done all the troubleshooting as well and still have the same problem. What has happened that so many people are having the same problem in the last few hours?🤔

 

please help. I love my Fitbit but hate when it doesn’t work😤

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‎08-12-2020 10:37 - last edited on ‎06-21-2025 04:44 by Fitbit Moderator

In response to Price78

‎08-12-2020 10:37 - last edited on ‎06-21-2025 04:44 by Fitbit Moderator

@Price78 I hope you're doing well!

Let me help you with your Charge 3 screen and thank you for troubleshooting this issue. Since the issue persists I suggest you reach out to our Support team. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-12-2020 12:40

In response to AlvaroFitbit

‎08-12-2020 12:40

This has just happened to me too! It works fine, but theres a white line across the screen, straight through the middle.

 

I've done a soft rest and a hard reset, and it still looks the same. I've only had it a few months!

 

What else can I do?

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