Fitbit Charge 3 smiley broken face, then Fitbit icon 001 error

[sookguttilla]

Hi there,

I woke up this morning with my fitbit charge 3 in the charging cradle, it had the smiley face. When I took it off the charging cradle, screen went blank.

I tried to change the clock face on fit bit app but not recognizing the device

I unpair the device and try to set up again, it is not finding the device.

I also get the 001 with the fit bit logo

I tried the restart with charging cradle , a broken smiley face displays but screen goes blank. 

I tried emailing for fitbit support, no longer supported

Please advise!

Susan Guttilla

Moderator edit: format. 

[AndreaFitbit]

Welcome to the Fitbit Community, @sookguttilla. Thank you for letting us know about the steps you have followed in order to make your Charge 3 work.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. Some countries give support 24 hours a day and other countries have schedules. 

Keep on visiting the forums.