help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 3 stopped working after swimming

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2020 06:02 - last edited on ‎11-22-2020 08:09 by Fitbit Moderator

‎11-22-2020 06:02 - last edited on ‎11-22-2020 08:09 by Fitbit Moderator

My 9 month old Fitbit Charge 3 stopped working after a brief swim yesterday.    The screen is completely black.    I tried a long reset, but afterwards it still has a black screen and it is vibrating erratically.   Please help. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-22-2020 08:20

‎11-22-2020 08:20

@RobbenKR Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your unresponsive Charge 3 after you swam with it and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes