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Fitbit Charge 3 won't charge

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‎07-19-2021 05:14 - last edited on ‎07-19-2021 05:31 by Fitbit Moderator

‎07-19-2021 05:14 - last edited on ‎07-19-2021 05:31 by Fitbit Moderator

Fitbit suddenly failed to charge overnight. I have cleaned it and the charger but still not working. What can I do next? 

 

 

 

Moderator edit: subject for clarity

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‎07-19-2021 05:36

‎07-19-2021 05:36

Hello @elliebea. Welcome to the community forums!

 

Thank you for the information and for the troubleshooting steps you've followed. If you've completed the steps suggested in this help article, Why isn't my Fitbit device's battery charging? My best recommendation is that you please contact our Support Team for further assistance. 

 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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