Fitbit Charge 3 won't hold a charge

[Kmt428]

My fitbit charge hr 3 won't hold a charge. Yesterday it died suddenly in the middle of the day when I knew it had around 80% charge that morning. I plugged it in last night and it said 100% charge. I wore it to bed and woke up and it was dead again. Charged it again this morning. Said it was 100% charged and less than 5 minutes later it's dead again... help please!

Moderator edit: subject for clarity

[RoJoMoA]

I have had the same problem for three days.  The battery discharged totally in less than 5 days.  I have charged it three times in the last two days, and it says 100%.  A few hours later I get an e-mail saying the battery is low.  I check, and so far each time the battery has been down to 6%.  Something is wrong!

[Beauty41]

I am having the same issue with my Charge 3. It suddenly lost it’s charge after I took it off the charger when it was charged at 100% but once I put it on it died. I put it back on the charger it says 100% and then once it’s disconnected from the charger the battery dies. I’ve only had my Charge 3 for 5 months not enough time to be having a battery issue. Can anyone give some feedback on this issue.

[WilsonFitbit]

Hello @Kmt428 @RoJoMoA @Beauty41 Welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed prior to posting! 

@RoJoMoA I'm very sorry for the experience. @Kmt428 @RoJoMoA @Beauty41 there are factors that could drain the battery of your Fitbit trackers faster. For tips and suggestions, I recommend reviewing the following help article: Can I extend my Fitbit device's battery life?

But if the battery drains within hours after being fully charged, I recommend contacting our Support Team for further assistance. You can contact them through chat or over the phone. Click here to get connected. 

See you around.

[AlisonV.]

Mine has just now started this!! Only a little over a year old. Holds a charge for MAYBE 24 hours when previously it was holding one for 4 or 5 days. I hate the "tips to prolong battery life" because all it tells me is to disable all the functions. If I disable all the functions what's the point in having the device?!? And why would I all the sudden need to conserve battery life when 2 days ago it was holding a charge for almost a week.

[WilsonFitbit]

Hello @AlisonV.. Welcome to the community forums. 

I'm very to hear about this experience and thank you for the detailed information. I'd recommend performing a long restart to your Charge 3 to see if that refreshes the performance and fix any inconvenience. To perform the long restart, please follow the steps below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, please make sure that the Fitbit App for your mobile device is up to date and if the inconvenience with the battery persists, I recommend contacting our Support Team for further assistance. You can contact them through chat or over the phone. Click here to get connected. 

Make sure to explain the situation and the troubleshooting steps you've performed, this way they can assist you from there. 

See you around. 

[AlisonV.]

While following what you say to do for the long reset, my device does not do what you said it should do. No progress bar shows up. There aren't 7 vibrations. It never shuts down. 

[WilsonFitbit]

@AlisonV. Thank you for your reply. 

I was able to see that you have reached out to our Support Team and they have provided information. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

See you around.